A response from the taxi overseers in Vic-bloody-toria. Score '1' for the forces of niceness [fist-pump]!
This was one of the first positive responses to a letter of complaint I have received. It spurred me on to complain some more...
Department of Infrastructure
Vic-bloody-torian Taxi Directorate
Level 6
14-20 Blackwood Street
P.O. Box 666
North Melbourne Vic-bloody-toria 3051
Telephone: (03) 9320 4300
Facsimile: (03) 9320 4339
www.taxi.vic.gov.au
Wednesday, 17 October 2007
Dear (v_quixotic),
Further to your correspondence with the Victorian Taxi Directorate (VTD), I have investigated concerns relating to an alleged over charge on the 30th August 2007.
The VTD has interviewed the taxi driver identified from your complaint. The driver stated he was new to driving Maxi Taxis and his knowledge in high occupancy tariff charges was unclear.
The driver in this circumstance has been re educated in tariff charging and has satisfied the Directorate of being confident in setting correct tariffs.
The driver has requested his apology be passed onto yourself and [your partner].
The driver has refunded an amount of $20.00, which will be sent via a cheque to you within the next 4 weeks. The complaints handling procedures should enable the matters you have raised to be satisfactorily resolved.
If you would like to discuss the issues further, please contact me on (03) 9320 4311. However, if you feel dissatisfied with the results after all opportunity for direct resolution has been exhausted, you may wish to contact the State Ombudsman on telephone (03) 9613 6222, Fax (03) 9614 0246, by post at 3rd Floor, 459 Collins Street, Melbourne 3000. Or at ombudvic@ombudsman.vic.gov.au.
John Mutton
Complaints Investigation Officer.
Vic-bloody-torian Taxi Directorate
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